Terms of use

Who we are

This website is operated by Jthoka Shuttle Services (Pty) Ltd, trading as Jthoka Travels (“we”, “us”). Our full business details are on the Legal notice page.

Enquiries are not bookings

The booking pages let you describe a journey and request a quote. Sending an enquiry does not create a booking or a contract, and no payment is taken on this website.

Our team replies with a quotation. A booking is only confirmed when we confirm it to you in writing after you accept the quotation.

The vehicle you choose is a preference. Availability, the final vehicle, and the price are confirmed in the quotation.

Prices, payment and cancellations

The website does not show prices. Your quotation sets out the price, what it includes, how and when to pay, and the terms for changes and cancellations. Those quotation terms apply to your booking.

Your rights under the Consumer Protection Act 68 of 2008 are not affected by these terms.

Route, distance and time estimates

Distances, drive times and arrival times shown on the website come from Google Maps. They are estimates to help you plan; actual times depend on traffic, weather, the route driven and stops on the way.

Your information

Please give accurate contact and journey details so we can quote correctly. How we use your information is explained in our Privacy policy and POPIA notice.

Using the website

You may use the website for personal and business travel enquiries. You may not misuse it, for example by sending false or automated enquiries, trying to break its security, or overloading it.

The website’s design, text, logos and images belong to us or are used with permission. Do not copy them without our written consent.

Third-party services

The website uses Google services for maps, address suggestions, routes and fonts, and may use Google Analytics if you agree to analytics cookies. Their own terms and privacy policies also apply.

Availability and liability

We work to keep the website accurate and available but cannot promise it will always be error-free or uninterrupted.

To the extent the law allows, we are not liable for loss arising from your use of the website or from relying on estimates shown on it. Nothing in these terms limits liability that cannot be limited under South African law.

Changes and governing law

We may update these terms. The date at the top shows the latest version.

These terms are governed by the laws of the Republic of South Africa.