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Privacy policy

Last updated 8 November 2026

This policy explains what personal information Jthoka Travels collects through this website, why, who it is shared with, and your choices. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible party

Jthoka Shuttle Services (Pty) Ltd, 73 Anricke Place, Kiaat Street, Erand AH, Johannesburg. Contact our Information Officer at admin@jthokatravels.co.za or +27 10 500 0778.

What we collect

  • Journey details you enter: journey type, pick-up and drop-off addresses, date and time, number of passengers, one-way or return, preferred vehicle, and optional requests.
  • Contact details: your name, email address and phone number.
  • Anything you write in the notes field (please do not include sensitive information such as health details or ID numbers).
  • Technical information: your IP address and basic request details, used to protect the enquiry form from abuse and kept in short-lived server logs.
  • Website usage statistics, only if you accept analytics cookies (see the Cookie policy).

Why we use it

  • To prepare and send your quotation, arrange your journey, and contact you about it.
  • To show route estimates and suggest addresses while you type.
  • To keep business records required by law (for example tax records).
  • To keep the website secure and to understand how it is used so we can improve it (analytics only with your consent).

We do not sell your personal information and do not use it for marketing unless you ask us to.

Who receives it

  • Our team, through our operations system, where your enquiry becomes a draft quotation.
  • Our email provider, when an enquiry is delivered or a quotation is sent by email.
  • Google: addresses you type are sent to Google Maps Platform (Places, Routes and Maps) to suggest addresses and estimate the route; Google Fonts receives your IP address when fonts load; and Google Analytics receives usage data if you accept analytics cookies.
  • Our website hosting provider, which runs the website.

These providers process information on our behalf or under their own terms, and we require appropriate security.

Information sent outside South Africa

Some providers, including Google, process information on servers outside South Africa. We only use providers that are subject to data-protection laws or agreements giving protection comparable to POPIA, as section 72 of POPIA requires.

How long we keep it

Enquiries and quotations are kept for as long as needed to provide the service and to meet legal record-keeping duties (for example, five years for tax records), then deleted or anonymised. Server logs are kept only for a short time.

Security

The website uses encrypted connections (HTTPS), and the enquiry form is protected against automated abuse. Access to enquiries in our operations system is limited to authorised staff.

Your rights

You may ask to see, correct or delete your personal information, object to its use, or withdraw consent (for example to analytics cookies). How to do this, and how to complain to the Information Regulator, is set out in our POPIA notice.

Changes

We may update this policy. The date at the top shows the latest version.