POPIA notice

Last updated 8 November 2026

This notice sets out how you can exercise your rights under the Protection of Personal Information Act 4 of 2013 (POPIA) with Jthoka Travels. Read it with our Privacy policy.

Information Officer

Email: admin@jthokatravels.co.za
Phone: +27 10 500 0778
Address: 73 Anricke Place, Kiaat Street, Erand AH, Johannesburg

Your rights

To know whether we hold personal information about you, and to request a copy of it.
To ask us to correct, update or delete information that is inaccurate, out of date, excessive or unlawfully obtained.
To object to the processing of your information, including for direct marketing.
To withdraw consent you have given, for example to analytics cookies.
To be told if your information has been accessed by an unauthorised person.
To complain to the Information Regulator.

How to make a request

Email admin@jthokatravels.co.za with the subject “POPIA request”, say what you would like us to do, and include enough detail for us to find your information (for example your quotation reference). We may ask you to confirm your identity before acting on a request.

We will respond within a reasonable time. Requests for access to records are handled under the Promotion of Access to Information Act 2 of 2000 (PAIA); our PAIA manual is available on request.

Complaints to the Information Regulator

If you are not satisfied with how we handled your information or your request, you may complain to the Information Regulator (South Africa). Details are on its website: inforegulator.org.za.